Exchange Policy

This Exchange Policy (“Policy”) governs the purchase of products from Gulbano (“Company”, “we”, “us”, or “our”). By placing an order, the customer (“you” or “your”) agrees to the terms outlined below.

1. No Return or Refund Policy

Gulbano follows a strict No Return and No Refund Policy. Products once purchased cannot be returned or refunded.

Exchanges are permitted only if the product received has a verified manufacturing defect or was delivered in a defective condition. We do not offer exchanges for any other reason.

2. Exchange Eligibility

An exchange request will be considered only if the product received has a manufacturing defect or damage that existed at the time of delivery.

Customers must notify Gulbano of any such defect within 48 hours of delivery, along with clear photographs or videos showing the issue.

Exchange requests raised after this period may not be accepted.

3. Conditions for Defective Products

To qualify for an exchange, the product must:

Have a genuine manufacturing defect or damage present at the time of delivery.
Be unused, unworn, unwashed, and unaltered.
Have all original tags, labels, and packaging intact.
Be supported by clear photographs or videos demonstrating the defect.

All claims will be reviewed by Gulbano's team. Normal variations in fabric, colour, print, embroidery, or handcrafted detailing are not considered defects unless they constitute a genuine product fault.

Gulbano reserves the right to reject claims where the issue results from improper handling, washing, wear and tear, alteration, or damage caused after delivery.

4. Reasons Not Eligible for Exchange

Exchanges will not be accepted for the following reasons:

Size, fit, or measurement preferences.
Change of mind or personal preference.
Colour, design, fabric, or style preferences.
Ordering the wrong size or product.
Minor variations in colour or appearance due to lighting, photography, screen settings, or the handcrafted nature of the product.
Damage caused after delivery, including damage resulting from use, washing, ironing, or alteration.

5. Exchange Process

Customers must contact Gulbano's Customer Care team within 48 hours of delivery to report a suspected defect and provide supporting photographs or videos.

Once the claim is reviewed and the defect is verified, Gulbano will provide instructions for returning the product.

The product must be returned in its original condition, with all tags, labels, and packaging intact. Upon receipt, the product will undergo a quality inspection before the exchange is approved.

Exchanges are subject to the availability of the replacement product. If the same product is unavailable, Gulbano will communicate the available resolution to the customer.

6. Shipping Charges

If a defect is verified and the exchange is approved, Gulbano will bear the applicable shipping costs associated with the exchange.

7. Final Inspection and Decision

All products undergo quality checks before dispatch. However, if a customer receives a product with a genuine defect, Gulbano will review the claim fairly and take appropriate action in accordance with this Policy and applicable law.

Gulbano reserves the right to inspect the product and verify the reported defect before approving an exchange.

8. Policy Limitations

This Policy does not provide for returns or monetary refunds. However, nothing in this Policy is intended to exclude or restrict any rights or remedies available to customers under applicable law.

By placing an order with Gulbano, the customer acknowledges and agrees to this Exchange Policy.